1.1. To make an order, the customer needs to be registered. When placing the first order:
a) the customer needs to register into FAW D-Sign´s customer file and give required information. (Name, address, e-mail and information of delivered orders.)
b) The customer allows FAW D-Sign to register above information to its customer file. FAW D-Sign´s customer information is confidential and is not given to external partners.
1.2. The customer needs to be careful while making orders from FAW D-Sign´s web trade.
2. The validity of an order
2.1. FAW D-Sign and customer can conmmunicate by e-mail, by mail or by phone. The customer commits to keep an eye on his/her e-mail to notice the incoming order confirmation.
2.2. The firm sales contract will come into force when FAW D-Sign has sent an order confirmation.
2.3. The customer is allowed to cancel the full order or parts of it before delivery. The cancellation can be made by e-mail, mail or phone. The delivery has taken place when the customer has received at least a part of the delivery, or has received the notice that the goods are ready to collect from the post office.
2.4. After customer has made an order, FAW D-Sign can not change the conditions of agreement.
3.1. All prices do include VAT 24%. The current prices are shown at FAW D-Sign´s web trade. The current price is shown in euros (EUR).
4.1. The delivery time for goods is 2-4 weeks. The delivery time is confirmed by an order confirmation.
4.2. If the customer definitely needs to get the product by a certain date, this must be clearly communicated to FAW D-Sign for in advance (for example when placing an order). FAW D-Sign is doing its best to meet reasonable expectations regarding to delivery date.
4.3. If the customer is ordering products with different delivery times, the full order will be delivered according to the longest one.
4.4. All deliveries will be made through Finnish Posti, unless something else has not agreed between the customer and FAW D-Sign.
5. Terms of Payment
5.1. Payments can be made on credit cards (Visa, MasterCard). Faw online store is a marketer of products and services, and supplies products to the buyer, and to perform trade-related statutory and other obligations as it may determine. Credit cards (Visa, MasterCard) payments positions in the trade generated the client and the Suomen Ostolaskut Oy (2284303-3) between a payee and Checkout official partner, and later a merchant account for payment. Contractual partner is Suomen Ostolaskut Oy.
6.1. The customer is allowed to return unused goods within 14 days from receiving them, excluding the receiving day. The product and its package have to be in the same condition than it was when the customer received.
6.2. The customer has to advise FAW D-Sign before returning by e-mail, email@example.com to get the further instructions. When FAW D-Sign has received the product, the price of the product (excluding the postage) will be returned promptly.
7. Transport damages
7.1. Sometimes the cases might damage during the transport despite the careful packaging. For that reason it would be highly recommended to check the status of the package at the post office while collecting the package. If the package is damaged during the transport (and also the goods inside the package are damaged) make a damage report at the post office immediately. Then contact our customer service to arrange a delivery of new product.
8.1. If the customer receives a wrong product of the product is damaged etc. the customer has to inform FAW D-Sign about this within a reasonable time by e-mail firstname.lastname@example.org. The faulty delivery can be returned without postage according to FAW D-Sign´s instructions (art. 6). The claim/advise by e-mail has to be made BEFORE returning. When FAW D-Sign has received the product, the price of the product (including the postage) will be returned promptly.
9. Force majeure
9.1. FAW D-Sign is not responsible if the delivery is delayed or can not be made because of factors FAW D-Sign has no influence. This kind of factors are war, catastrophe, export- or import bans, decisions of authorities, strike or other factors which averts FAW D-Sign´s activities.
10.1. Disagreements caused by this trade agreement are solved according to Finnish law.